Royalty Homecare Agency, LLC (“Royalty Homecare”) and its subsidiaries and affiliates want you to be familiar with how we collect, use and disclose information, what choices you have, and other important information regarding the use of information collected through our websites and online services. If you have any questions or comments about this Online Privacy Policy (“Privacy Policy”) or how Royalty Homecare uses the information we collect online, please do not hesitate to contact us using the information provided at the bottom of this policy.
Scope and Application. This Online Platform Privacy Policy describes our practices in connection with information that we collect:
Through websites operated by us from which you are accessing this Privacy Policy (the “Websites“),
Through the software applications made available by us for use on or through computers and mobile devices (the “Apps“),
Through our social media pages and apps located at (collectively, our “Social Media Pages“),
Through HTML-formatted email messages that we send to you that link to this Privacy Policy, and
Through offline activities as detailed in this Privacy Policy
Collectively, we refer to the Websites, the Apps, and our Social Media Pages as the “Online Platforms“.
This Privacy Policy also applies to information shared with us by our approved partners and other third-party sources.
This Privacy Policy does not apply to (i) information collected from you offline or through websites and other online services that do not display or link to this Privacy Policy, including third party websites to which our online services may link, or (ii) information that would be considered “Protected Health Information” under HIPAA. Royalty Homecare’s use and disclosure of patient Protected Health Information is outlined in our Notice of Privacy Practices.
COLLECTION AND USE OF INFORMATION
You can access and browse our Online Platforms at any time without providing any personally identifying information. We do not collect information that would personally identify you unless you choose to provide it.
We collect and combine information about you, how you engage with our Online Platforms, and the devices you use to view and interact with our Online Platforms for the legitimate purposes described below. This includes information you provide to us in connection with your use of the Online Platforms and information collected automatically when you view and interact with our Online Platforms.
Information You Provide to Us
We collect the information you provide directly to us, such as when you create or modify your account or user preferences, sign up for a newsletter, contact us, respond to a survey, use the Online Content, or otherwise communicate with us. This information may include your name, email address, phone number, postal address, insurance information, personal health information (which, to the extent, it is considered Protected Health Information under HIPAA, shall be subject to our Notice of Privacy Practices), survey responses, user content stored or entered into the forms found in our Online Platforms, and other information you choose to provide through use of our Online Platforms.
The information you provide to us will be used to (i) set up your account (if applicable); (ii) if you elect to receive information from Royalty Homecare, to provide you with such information; (iii) improve the Royalty Homecare website and Online Platforms; (iv) respond to your inquiries; (v) facilitate your job application; and (vi) to fulfill any other purpose for which you provided it.
We will not use your information for any purposes other than as described in this Privacy Policy or explained to you at the point at which the information was collected.
Information Collected Automatically
We and our third-party service providers may collect other information in a variety of ways, including:
Through your browser or device:
Certain information is collected by most browsers or automatically through your device. We use this information to ensure that the Online Platforms function properly.
Through your use of the App:
When you download and use the App, we and our third-party service providers may track and collect App usage data.
Using cookies:
Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Online Platforms, pages visited, language preferences, and other traffic data. We and our third-party service providers use the information for security purposes, to facilitate navigation, display information more effectively, and personalize your experience. We also gather statistical information about the use of the Online Platforms to continually improve their design and functionality, understand how they are used, and assist us with resolving questions regarding them. Cookies further allow us to select which of our programs, initiatives, offerings, and services are most likely to appeal to you and display them while you are on the Online Platforms. We may also use cookies or other technologies in online advertising to track responses to our ads. We do not currently respond to browser do-not-track signals. If you do not want information collected using cookies, most browsers allow you to automatically decline cookies or be given the choice of declining or accepting a particular cookie (or cookies) from a particular website. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Online Platforms. You also may not receive advertising or other offers from us that are relevant to your interests and needs.
Using technology to track the use of services and improve the services
Pixel tags. Pixel Tags (also known as web beacons or clear GIFs) may be used to, among other things, track the actions of users of the Online Platforms (including email recipients), measure the success of our marketing campaigns, and compile statistics about usage of the Online Platforms and response rates.
Analytics. In some instances, we may use Google Analytics, which uses cookies and similar technologies to collect and analyze information about the use of the Online Platforms and report on activities and trends. This service may also collect information regarding the use of other websites, apps, and online resources.
Adobe Flash technology (including Flash Local Shared Objects (“Flash LSOs”)) and other similar technologies. We may use Flash LSOs and other technologies to, among other things, collect and store information about your use of the Online Platforms.
IP Address
Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Online Platforms, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard my-100 practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems, and administering the Online Platforms. We may also derive your approximate location from your IP address.
Physical Location
We may collect the physical location of your device by, for example, using satellite, cell phone tower, or Wi-Fi signals. We may use your device’s physical location to provide you with personalized location-based services and content. We may also share your device’s physical location, with our approved partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our approved partners may not be able to provide you with the applicable personalized services and content.
Social Media Pages
When interacting with our services within social media, we may obtain information stored within social media or authorized by you to be collected by us within such social media. This information may include your contact information, email address, friend information, friends, and pages with whom you have an association and other information stored within social media.
Your Control Over Information
You can opt out of receiving our emails with respect to our Online Platforms. To stop receiving our emails, email us at info@RoyaltyHomecare.org. Even if you opt out of getting messages, we will still send you responses if you ask a question.
You have a variety of tools to manage cookies and similar technologies that collect information related to your use of the Online Platforms, including Web browser controls to block and delete cookies or adjust your tracking preferences.
Please note, disabling, removing, or blocking cookies may turn off some of the features of our Online Platforms that make your experience more efficient, and some Online Platforms may not function properly
Sharing of Information
We may share the information described above as set forth in this Privacy Policy or as otherwise described at the time such information is collected from you.
Information Shared by Us
Affiliates. We may share information with a parent, subsidiary, or affiliate entity within the Royalty Homecare family.
Any organization to which we provide such information is required to keep it confidential and to only use such information in accordance with this Privacy Policy
Service Providers. While doing business, we employ other companies and individuals to perform a variety of functions on our behalf. For example, we may provide information as necessary to companies that host our Online Platforms or send communications on our behalf. These service providers may have access to information about you if it is needed to perform their functions for us, but they are not authorized by us to use or disclose such information except as necessary to perform services on our behalf or to comply with legal requirements, and they are required to maintain the information in confidence.
Legally Required. We reserve the right to disclose the information if required to do so by law or by a regulatory authority. We may also disclose information as part of an investigation or enforcement action relating to improper or illegal conduct in connection with our Online Platforms or other products, including, without limitation, any situations that may potentially involve threats to the safety or privacy of any person or misuse of our Online Platforms.
Sale or Bankruptcy. During the normal course of our business, we may sell or purchase assets. If another entity acquires us or any of our assets, the information described in this Privacy Policy may be transferred to such entity. In addition, if any bankruptcy or reorganization proceeding is brought by or against us, such information may be considered an asset of ours and may be sold or transferred to third parties. Should such a sale or transfer occur, we will use reasonable efforts to try to require that the transferee use such information in a manner that is consistent with this Privacy Policy.
Aggregated and Non-Identified Data. We may maintain and use aggregate data or other non-identified information (i.e., data that does not identify a specific individual), such as usage statistics, device data, online traffic patterns, and user feedback. In addition to using this information for the purposes discussed in this Privacy Policy, we may disclose such aggregated or non-identified data to third parties without restriction.
Security
The security of your information is important to us. We take precautions to protect your information by implementing safeguards to protect the information we collect. But you should keep in mind that no website or Internet transmission is ever completely secure or error-free. PLEASE NOTE: The safety and security of your information also depend on you. We urge you to take steps to keep your personal information safe, such as choosing strong passwords and never sharing your password with anyone else. If you create or receive a password in connection with online service access, please notify us promptly if you believe your password security has been breached, and remember to log off the online service before you leave your computer or mobile device.
The Online Platforms may offer opportunities to communicate through email. Because normal email is not encrypted, the possibility exists that unauthorized individuals may intercept email messages. Royalty Homecare, its subsidiaries, and affiliates are not responsible for the privacy of email messages except those stored in our system.
COPPA (Children’s Online Privacy Protection Act)
We do not knowingly collect or use any personal information from children (we define “children” as minors younger than 13) on our Online Platforms. We do not knowingly allow children to communicate with us or use any of our Online Platforms. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified herein, and we will work with you to address this issue.
California and Delaware “Do Not Track” Disclosures
California and Delaware law require us to indicate whether we honor “Do Not Track” settings in your browser concerning targeted advertising. Currently, there is no worldwide uniform or consistent industry standard my-100 or definition for responding to, processing, or communicating Do Not Track signals. Thus, like many other websites and online services, we do not currently respond to any Do Not Track browser requests.
California Privacy Rights
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship, (a) a list of the categories of personal information, such as name, email, and mailing address, and the type of services provided to the customer, that a business has disclosed to third parties (including affiliates that are separate legal entities) during the immediately preceding calendar year for the third-party’s direct marketing purposes and (b) the name and address of all such third parties. To request the above information, please email us at info@RoyaltyHomecare.org with a reference to California Disclosure Information. Please note that we are only required to respond to each customer once per calendar year.
Visiting The Site From Outside The United States
Royalty Homecare is located in the United States. The homecare services described within the Online Platforms are directed only at customers in the United States. If you are visiting the Online Platforms, or any part thereof, from outside the United States of America, please be aware that your information may be transferred to, stored, or processed in the United States and maintained on computers or servers located outside your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. By using any portion of our Online Platforms, you understand and consent to the transfer of your information to the United States and those third parties with whom we share it as described in this Privacy Policy.
Acceptance of These Terms
Each time that you use our Online Platforms, you signify that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree to the terms of this Privacy Policy or the use of your information as set forth in this Privacy Policy, please do not use our Online Platforms. Your continued use of our Online Platforms after changes in this Privacy Policy will signify your acceptance of the changes.
Updates
WE RESERVE THE RIGHT TO MODIFY THIS PRIVACY POLICY AT ANY TIME. ALL UPDATES WILL BE POSTED ON THIS PAGE, SO PLEASE REVIEW THEM PERIODICALLY.
Reservation of Rights
By using our Online Platforms, you consent, and we reserve the right, to use the data we collect from you as described in this Privacy Policy Additionally, you consent, and we reserve the right, to use the data we collect from you in ways that are consistent with the then-current disclosed Privacy Policy regardless of when your data was collected (i.e., we can use your data in ways that are consistent with the current disclosed practice but which may not be entirely consistent with the previously disclosed practices when your information was originally collected).
If you feel that we are not abiding by this Privacy Policy or if you have any questions, you should contact us immediately at info@royaltyhomecare.org
